Digital cards, whether personalized or not, cannot be returned or refunded, in accordance with the regulations applicable to digital content.

Non-personalized physical products (t-shirts, sweatshirts, mugs and others) can be returned and refunded under the right of withdrawal. Return shipping costs are the responsibility of the customer.

Personalized physical products are not refundable once production has started.

If you notice an error after receipt, please contact us promptly at contact@mycoopydesign.com, providing your order number. We will analyze the situation and offer you a suitable solution.

My Coopy Design is an exclusively online shop, based in Luxembourg. There is no physical store open to the public.

Orders are placed directly through the online store. Simply select your digital card or product (t-shirt, sweatshirt, mug), then securely complete your purchase.

Major secure payment methods are accepted for all products offered in the store.

We offer digital cards for all the important moments in your pet's life: birthday cards for pets, adoption or foster cards, and condolence cards to honor your pet's memory.

For digital cards, edit the name, dates, your photo, and texts of your choice online, then add the card to your cart.

After your order is confirmed, you will receive an email with your personalized card, or you can find it in your customer area.

Yes. The digital cards are provided as digital files that you can freely print for personal use.

Yes. The Canva link gives you unlimited access to your personalized digital card. You can make as many changes as needed before sending or downloading it.

There is no limit. You can use or print your digital card as many times as you wish.

The digital cards are available in png or pdf formats. The format can be selected directly from Canva when downloading.

The shop offers digital cards as well as physical products related to the animal world, including t-shirts, sweatshirts, and mugs. Some products are customizable depending on the model.

Customization options are specified on each product page. When customization is offered, it is clearly indicated before ordering.

Changes are only possible as long as the order has not yet entered production. Once manufacturing has started, no changes can be made.

Physical products are manufactured and then shipped to the address provided during the order. Delivery times and terms are indicated at the time of purchase.

Once your card is finalized, you can send it freely by email, SMS, WhatsApp, or via social media, without any geographical limits.

No. The digital card is accessible via a simple link and can be viewed directly in a web browser, on a computer, tablet, or smartphone.

No paid software is necessary. Customization is done via Canva, a free, intuitive platform accessible online or through a mobile application.

Digital maps are designed in high resolution to ensure optimal display on all screens.

Physical products are printed with care to ensure a faithful and durable rendering.

Our customer service is available via the Contact page or by email at contact@mycoopydesign.com. We will get back to you as soon as possible.