Digital cards, whether personalized or not, cannot be returned or refunded, in accordance with the regulations applicable to digital content.

Non-personalized physical products (t-shirts, sweatshirts, mugs and other items) can be returned and refunded under the statutory right of withdrawal. Return shipping costs are the customer's responsibility.

Personalized physical products are non-refundable once production has started.

If you notice an error after receiving your order, please contact us as soon as possible at contact@mycoopydesign.com with your order number. We will review the situation and offer you an appropriate solution.

My Coopy Design is an online store only, based in Luxembourg. There is no physical shop open to the public.

Orders are placed directly through the online store. Simply select your digital card or product (t-shirt, sweatshirt, mug) and complete your purchase securely.

All major secure payment methods are accepted for every product available in the store.

We offer digital cards for every important moment in your companion's life: pet birthday cards, adoption and welcome cards, and sympathy cards to honor the memory of your beloved pet.

Right after your purchase, you receive a link to Canva. This free tool lets you personalize the text, add a photo of your pet and adjust the design directly online.

Once your order is confirmed, you receive a link by email or in your customer account. For personalized cards, the Canva link is sent automatically after purchase.

Yes. Digital cards are provided as digital files that you can print freely for personal use.

Yes. The Canva link gives you unlimited access to your personalized digital card. You can make as many changes as needed before sending or downloading it.

There is no limit. You can use or print your digital card as many times as you wish.

Digital cards are available in PNG or PDF format. You can select the format directly in Canva when downloading.

The store offers digital cards as well as physical products inspired by the world of pets, including t-shirts, sweatshirts and mugs. Some products can be personalized depending on the model.

The available personalization options are listed on each product page. When personalization is offered, it is clearly indicated before you order.

Changes are only possible as long as the order has not yet entered production. Once manufacturing has started, no changes can be made.

Physical products are made to order and shipped to the address provided at checkout. Delivery times and details are indicated at the time of purchase.

Once your card is ready, you can send it freely by email, text message, WhatsApp or social media, with no geographical limits.

No. The digital card is accessible through a simple link and can be viewed directly in a web browser, on a computer, tablet or smartphone.

No paid software is required. Personalization is done through Canva, a free and intuitive platform available online or as a mobile app.

Digital cards are designed in high resolution for optimal display on all screens.

Physical products are carefully printed to ensure a faithful, long-lasting result.

Our customer service team is available through the Contact page or by email at contact@mycoopydesign.com. We will get back to you as soon as possible.