Privacy policy

Last updated: December 7, 2025

My Executive Assistant Sàrl-S, operating the brand My Coopy Design, manages this online store, as well as all associated information, content, features, tools, products and services (hereinafter the “Services”).
My Coopy Design uses the Shopify platform, which enables us to provide you with the Services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you access the Services, make a purchase, interact with us or take any other action on our store.

In the event of a conflict between the Terms of Service and this Privacy Policy, this Policy prevails for everything concerning the collection and processing of your personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

By “personal information”, we mean any data that makes it possible to identify you directly or indirectly.
We may collect the following categories:

  • Personal contact details: name, postal address, billing address, shipping address, phone, email.

  • Financial information: payment card numbers, banking information, payment method, confirmations.

  • Account information: username, password, settings, preferences.

  • Transaction information: products viewed, added to the cart, purchased, returned or exchanged.

  • Communications: messages sent to our customer service or through our forms.

  • Information about your device: IP address, device type, browser, technical identifiers, network connection.

  • Usage data: pages viewed, browsing time, interactions with the Services.

2. Sources of collection

We collect your personal information:

  • Directly from you, when you use the Services, create an account or communicate with us.

  • Automatically, through cookies or similar technologies.

  • Through our providers, when they operate services on our behalf (payment, delivery, analytics and so on).

  • Through third party partners, as part of authorized marketing or technical operations.

3. Use of your personal information

We use your data for the following purposes:

a) Providing, personalizing and improving the Services

Processing orders, payments, communication about your account, shipments, returns, management of your profile, personalized recommendations.

b) Marketing and advertising

Sending promotional emails, newsletters, online advertising, targeted campaigns based on your interactions or your purchase history.

c) Security and fraud prevention

Account verification, detection of suspicious activity, protection of users and of the platform.

d) Customer service and communication

Responses to requests, assistance, order tracking, management of the customer relationship.

e) Legal compliance

Compliance with applicable laws, handling requests from authorities, resolving disputes, preventing abuse.

4. Disclosure of your personal information

We may share your data with:

  • Shopify, which hosts our store and processes certain data on our behalf.

  • Our service providers (payments, analytics, logistics, customer support, marketing).

  • Our commercial partners, for marketing operations where the law permits it.

  • Third parties, when you expressly request it (for example shipments, social widgets).

  • Our affiliated companies or as part of a restructuring, merger or transfer of business.

  • Legal authorities, in the event of an obligation or legal proceedings.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal data in order to provide and improve its services.
Shopify may also use data from your interactions with our store and with other hosted stores.

Shopify then becomes the data controller for that part.
You can review the Shopify privacy policy here:
https://privacy.shopify.com/fr

6. Links to third party sites

Our site may contain links to third party sites. We are not responsible for their practices.
We recommend that you review their privacy policies before using these services.

7. Children's data

The Services are not directed at minors.
We do not knowingly collect data concerning persons who have not reached the legal age of majority in your country.

8. Security and data retention

We implement reasonable security measures, but no method is completely infallible.
The retention period will depend on:

  • legal obligations,

  • your account,

  • operational needs,

  • the resolution of disputes.

9. Your rights

Depending on where you live (EU, Luxembourg, etc.), you may have the following rights:

  • Access to your data.

  • Rectification of incorrect data.

  • Deletion of your data, subject to conditions.

  • Portability of the data.

  • Objection to certain processing (marketing, targeted advertising, sharing with partners).

  • Withdrawal of consent, where applicable.

To exercise your rights: contact@mycoopydesign.com

10. Complaints

You may file a complaint with the Luxembourg data protection authority (CNPD).
We do, however, invite you to contact us beforehand.

11. International transfers

Your information may be transferred outside the EEA or the United Kingdom.
When this happens, we use the appropriate legal transfer mechanisms (standard contractual clauses, etc.).

12. Changes to this policy

We may update this Policy at any time.
The revised version will be published here with a new update date.

13. Contact

For any question or to exercise your rights regarding your personal data:

My Executive Assistant Sàrl-S
Bureau 10, Boulevard Royal
L-2449 Luxembourg
Email: contact@mycoopydesign.com

We are the controller of your personal information.